Refund Policy

PAYMENT and REFUND POLICY

All course fees are payable in advance.

All monies received are placed in a separate account and are not accessed until the course starts.

When courses are longer than three days, a proportion of fees paid for that course will remain in that account until the course is 50%completed *, to ensure pro-rata refunds for eligible applicants.

* (50% based on expected course duration)

Computer based courses are deemed to start on the day of payment, once accessed and materials forwarded there are no refunds available for online courses.

CANCELED COURSES.

Should Abacus Training cancel any course, participants are entitled to a full refund or transfer of funds to a future course.

Medical or Personal Hardship

Applicants who are unable to complete a self-paced computer course and can provide a medical certificate or show extreme personal hardship may be granted a refund.

An applicant’s failure to ensure their computer meets the minimum specification is not grounds for a refund.

REFUND ON HARD COPY OR CD BASED MATERIALS

Deposits will be refunded for training materials and resources that are returned with unopened CD cases.

Where materials have been accessed through an upload of Abacus Training materials, a minimum 50% of the course fee will be retained by APEX Training.

The cost of packaging and handling will not be refunded.

In some cases a restocking fee of 15% may be applicable.

In all cases payment has been made by cheque, credit card, money order or EFTPOS (Electronic Funds Transaction), a $57.00 admin fee will apply.