Refund Policy
PAYMENT and REFUND POLICY
All course fees are payable in advance.
All monies received are placed in a separate account and are not accessed until the course starts.
When courses are longer than three days, a proportion of fees paid for that course will remain in that account until the course is 50%completed *, to ensure pro-rata refunds for eligible applicants.
* (50% based on expected course duration)
Computer based courses are deemed to start on the day of payment.
CANCELED COURSES.
Should APEX Training cancel any course, participants are entitled to a full refund or transfer of funds to a future course.
Medical or Personal Hardship
Applicants who are unable to complete a self-paced computer course and can provide a medical certificate or show extreme personal hardship may be granted a refund.
An applicant’s failure to ensure their computer meets the minimum specification is not grounds for a refund.
REFUND
Deposits will be refunded for training materials and resources that are returned with unopened CD cases.
Where materials have been accessed through an upload of APEX Training materials, a minimum 50% of the course fee will be retained by APEX Training.
The cost of packaging and handling will not be refunded.
In some cases a restocking fee of 15% may be applicable.
In all cases payment has been made by cheque, credit card, money order or EFTPOS (Electronic Funds Transaction), a $57.50 admin fee will apply.