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Owner Builder Blog

Unhappy Student

22/9/2018

4 Comments

 
All,

I would like to share a recent blog that an unhappy student recently posted on the blog.

Unfortunately it was placed as a reply to a previous post of mine that would make it very difficult to locate.

Following is Sally's post:

This course is designed for people outside of working hours but the back up service outside of working outs does not exists. The mobile is turned off and the email is not monitored so when you have an issue there is no support and you have to wait - so if you are planning to get the course done on a weekend be careful.


I make no apologies for not being available 100% of the time. It is not practical or possible to run a business that way.

I will point out the following however:

Sally was responded to within two hours on a Saturday afternoon, not to bad in my eyes.

The other thing I advised Sally of was that we are an RTO we are a college, because we offer the convenience of being able to complete online does not mean we simply throw information on line and leave the students to their own devices.

If you want to truly develop skills and knowledge provided by an organisation that truly knows and understands the complexities of owner building, then study with us.

If you simply want a quick tick and flick to get your permit then you should choose another provider.

There are several out there who offer course that can be completed online in less than 3 hours.

As I have covered in other posts, that is not the business we are in,

We offer quality resources and learning material in a flexible way that lets you complete your course without attending one of our classes.

Again, we make know apologies for that.

Best Regards, and Happy Owner Building

Rick Heaton

4 Comments

    Author

    Rick Heaton is a Building and Construction Industry professional with formal tertiary qualifications in management and training.

    With over 30 years assisting Owner Builders, he brings an easy style to providing information and advice to our students.

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  • Home
  • Course Overview
    • Owner Builder Videos
    • Queensland Owner Builder Information >
      • QLD Owner Builder Responsibilities and Legal Obligations
      • QLD Owner Builder Design
      • QLD Owner Builder Plan Reading and Budget Estimating
      • QLD Owner Builder Engaging Professionals
      • QLD Owner Builder Tendering
      • QLD Owner Builder Contract Administration
      • QLD Owner Builder Project Scheduling
      • QLD Owner Builder Insurances
      • QLD Owner Builder Workplace Health and Safety
    • New South Wales Owner Builder Information >
      • NSW Owner Builder Responsibilities and Legal Obligations
      • NSW Owner Builder Design
      • NSW Owner Builder Plan Reading & Budget Estimating
      • NSW Owner Builder Engaging Professionals
      • NSW Owner Builder Tendering
      • NSW Owner Builder Contract Administration
      • NSW Owner Builder Project Scheduling
      • NSW Owner Builder Insurances
      • NSW Owner Builder Workplace Health & Safety
  • Enrol Now
  • Student Information
    • Conditions of Enrollment >
      • QLD Pre Enrolment Information
      • NSW Pre Enrolment Information
      • White Card Pre Enrolment Information
    • Featured Projects
    • Owner Builder Sample Course Download Page
  • About Us
  • Contact Us
  • Terms and Conditions
    • Refund Policy
    • Privacy Policy
  • Testimonials
  • Frequently Asked Questions
  • QLD
  • NSW
  • Western Australia
  • Blog
  • WHS Management Plan
  • Stat Decs